Shipping policy
Last Updated: July 1, 2025
At Nuevo Furniture, we are committed to delivering your orders in a timely and secure manner. Please read below to understand our shipping process, timelines, and conditions.
📦 Shipping Coverage
We currently ship across all governorates in Egypt. If your area is outside our delivery zone, we will contact you directly to arrange the best possible alternative.
🚚 Shipping Time
- Ready-made products: 2–7 business days.
- Custom-made or pre-ordered items: 10–30 business days, depending on the nature of the product.
You will receive an order confirmation email and tracking information once your order has been dispatched.
Note: Delivery times may vary due to product availability, high demand, holidays, or courier delays.
💰 Shipping Fees
Shipping fees are calculated based on the delivery location and product size.
You will see the shipping cost clearly at the checkout page before completing your order.
🪑 Furniture Handling & Delivery
Our team ensures all furniture is packed safely and handled with care.
Large items may require scheduled delivery; our team will contact you to arrange a convenient time.
🔁 Missed Delivery Attempts
If the courier is unable to reach you after multiple attempts, your order may be returned to us. Re-delivery will require an additional shipping fee.
❗ Damaged Items
Please inspect your package upon delivery. If the item arrives damaged, contact us immediately within 24 hours with photos of the product and packaging.
📞 Need Help?
For any shipping-related inquiries, feel free to contact us:
- 📧 info@nuevofurniture.com
- 📞 +20 1040228025