Refund policy

We want you to be completely satisfied with your purchase. If you're not satisfied for any reason, you may request a return within 14 days from the date of purchase.

Return Conditions:

  • The item must be in its original condition.
  • Unused and in its original packaging.
  • Accompanied by proof of purchase (receipt or order confirmation).

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund request.

If approved, the refund will be processed to your original method of payment.

Please note: Any shipping fees (if applicable) will be deducted from the refunded amount.

Important Notes:

  • The customer is responsible for return shipping costs unless the item is defective or damaged due to manufacturing issues.
  • Refunds may take 7 to 14 business days to appear in your account, depending on your payment provider.

Contact Us:

📧 info@nuevofurniture.com
📞 +20 1040228025